Return & Refund Policy

1. Overview

We strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, you may request a return or refund in accordance with the policy outlined below.

This policy applies to all products including gaming accessories and modern home décor items purchased through our official sales channels.

2. Return Eligibility

You may request a return if:

• The item is damaged, defective, or received in incorrect condition.
• The wrong product was delivered.
• The product has significant manufacturing defects.
• The return request is initiated within 7 days of delivery.

To be eligible for a return:

• The product must be unused and in original condition.
• All original packaging, tags, manuals, accessories, and protective materials must be included.
• The item must not show signs of wear, installation, or misuse.

3. Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to improper handling or customer misuse.
• Items without original packaging or missing components.
• Customized or personalized décor products.
• Clearance or final sale items (if applicable).
• Products returned after the allowed return window.

4. Return Request Process

To initiate a return:

1. Submit a return request with your order details and reason for return.
2. Provide clear photos or videos if the item is damaged or defective.
3. Once approved, return instructions will be provided.

Returns sent without prior approval may not be accepted.

5. Refund Policy

After the returned product is received and inspected:

• Refunds will be processed within 5–7 business days.
• The refund will be issued to the original payment method used during purchase.
• Shipping charges (if any) are non-refundable unless the error was from our side.

If the product fails inspection, the refund may be declined and the item may be shipped back to the customer.

6. Replacement Policy

Eligible items may qualify for a replacement instead of a refund in cases such as:

• Manufacturing defects
• Transit damage
• Incorrect product delivery

Replacement availability depends on stock.

7. Damaged or Incorrect Orders

Customers must report damaged or incorrect items within 48 hours of delivery with supporting images or videos. Delayed reports may not qualify for replacement or refund.

8. Return Shipping

• Customers may be responsible for return shipping costs unless the product is defective or incorrectly delivered.
• Secure packaging is required to prevent damage during return transit.

9. Cancellation Policy

Orders can be cancelled only before they are shipped. Once dispatched, cancellation requests cannot be accepted and standard return procedures will apply.

10. Refund Delays

If you have not received your refund after the processing period:

• Check with your bank or payment provider.
• Processing times may vary depending on financial institutions.

11. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time without prior notice. Updated policies will be effective immediately upon publication.